Customer Support

Can I order by mail?

Can I pay by check or money order?

Can  you do custom designs?

What is your privacy policy?

Mouse Pads/Coffee Cups

• How should I care for my TEST DEPTH Media Coffee Mug?
• Can I order in bulk?
• Can you place my squadron or units tail artwork on your mouse pads or coffee mugs?

Software

• Performance considerations for SUBMARINER.
• Appearance considerations for SUBMARINER.
• Where are the Video?
• Why can't I see the Videos?
• Where can I find more information on Submarines?
• About TEST DEPTH Media.
• What is in the Bonus folder on SUBMARINER?
• Why can't I see the "TIRANTE" Movie in the WWII Section?

Can I order by mail?

Yes, TEST DEPTH Media products can be ordered by mail, please click on "order form"  and send it to the address provided.

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Can I pay by check or money order?

Yes, we do take checks and money orders, please complete the order form and send it the address provided.

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Can  you do custom designs?

Yes, we can customize any of our  designs for your organization. Please write to Doug@TestDepthMedia.com for more information.

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What is your privacy policy?

TEST DEPTH Media will never sell or use your personal information and is only used for internal purposes. 

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How should I care for my TEST DEPTH Media coffee mug?

Your TEST DEPTH Media mug should only be washed by hand in hot water and towel dried. To preserve the colors, do not place your mug in direct sun or bright light for extended periods.

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Can I order in bulk?

Of Course! We offer volume discounts and Net30 terms. 

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Can you place my squadron or submarines  artwork on your mouse pad or coffee mug?

Yes we can, but you must provide a high quality print or scanned image of your units logo and 10 is the minimum quantity required per order. Please contact Doug@TestDepthMedia.com for more information. 

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Performance considerations for SUBMARINER.

SUBMARINER was designed to run on a Pentium 133 with Windows95/98™, 32 MB Ram, 4X CD-ROM drive, 16 bit Windows compatible sound card, 16 bit (High Color) 800x600 display. To improve performance with out investing in new hardware, try the following:

Copy the *.dxr and the SUBS.EXE files in the SUBS folder to an empty folder on your hard drive. Then run SUBS.EXE. This will break the links between the sound and QuickTime files. When running SUBS.EXE, the program will not be able to find the missing files and request you provide their location. You can either cancel the operation or browse to your CD-ROM drive to play the movies or music.

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Appearance considerations for SUBMARINER.

SUBMARINER will run with a minimum 640x480 screen resolution, however, at this resolution, the text, graphics and movies may look pixilated. To reduce pixilation of SUBMARINER, change your screen resolution to 800x600 or higher. PLEASE consult your Video Card and Monitor documentation to ensure they both support higher screen resolutions in 64K (High Color).

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Where are the Video?

Why can't I see the Videos?

If you can not see the Videos, ensure you have Quick Time for Windows (QTW) 4.0 installed. QTW40 is located on the CD-ROM in the QTW4 folder. SUBMARINER is not compatible with earlier versions of QuickTime. For update, please go to www.apple.com.

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About TEST DEPTH Media.

TEST DEPTH Media is small operation based in Groton Connecticut, the Submarine Capital of the World. TEST DEPTH Media provides interactive, multimedia presentations for the military technology enthusiast.

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Where can I find more information on Submarines?

There are hundreds of great web sites on the Internet devoted to SUBMARINES, the Links page provides links to Submarine museums, personal web sites, official Navy web sites and many more.

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What is in the Bonus folder?

The BONUS Folder contains a 3D animation of a 688 class submarine in action. The movie was not completed in time for the publication of SUBMARINER. The Bonus AVI uses Intel's INDEO 4.1 CODEC for playback. The Iv5_fltr.EXE (also located in the BONUS folder) is required to be installed for playback.

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Why can't I see the "TIRANTE" Movie in the WWII Section?

The "TIRANTE" AVI uses the Intel Indeo 5.1 CODEC to decompress the information located in the AVI. Older versions of Windows may not have it installed. The CODEC can be downloaded here.

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